macXchange

For a reason I have yet to discover, I have had an issue for the past year that when I click a link in Safari to play a QuickTime movie, the QuickTime window appears and I can hear the audio of the movie, but the video doesn’t display. Typically the QuickTime window in Safari looks like the screen capture below with the audio playing , but no visual:

I recently came across the solution to this problem in the Apple.com support forums. By throwing away the file QuickTime plugin.webplugin file and restarting Safari, the problem is solved. Here’s the steps to finding the file and fixing the problem.

The QuickTime plugin.webplugin file is found at the following path: HD/Library/Internet Plug-Ins/plugin.webplugin.

1) Be sure to quit the Safari browser if it is running and then Open your boot drive and double-click the Library folder to open it:

2) Inside the Library folder you will find a folder named Internet Plug-Ins. Select and double-click the folder to open it.

3) Inside the Internet Plug-Ins folder you will find a file named QuickTime plugin.webplugin.

4) Simply drag the QuickTime plugin.webplugin file to the trash and restart Safari. Navigate to the web page with the problem QuickTime movie and it should now display properly.